Open Hours
Monday – Friday | 9 a.m. to 5 p.m.

For performances held during the week at the Alys Stephens Center, the Ticketing Office will be open during regular business hours, including three (3) hours prior to show time. Lobby doors will open one (1) hour prior to show time.

For weekend or off-site shows, the Ticketing Office will open two (2) hours prior to show time.
For more information on our venues, visit https://www.alysstephens.org/visit/

You will be required to set up a patron account prior to ticket purchasing. Your account allows you to view your tickets for mobile scanning and to access to virtual content, as well as to receive important updates about the show.

Experience the ease of mobile ticketing! You can create and view your account and access your mobile tickets from you smartphone.

We encourage patrons to take advantage of mobile, online, or print-at-home print-at-home ticketing options.

Additional fees will be added to will-call requests and on-site transactions, as well as requests to print and mail tickets.

For on-site transactions, we encourage patrons to use credit/debit cards instead of cash to minimize hand-to-hand contact. The Ticketing Office is open during normal business hours.

Children age 3 or under are admitted free. However, if your child will occupy an individual seat, a ticket will be required.

Group Ticket Sales apply to the purchase of 10 or more tickets to select ASC-presented performances. To learn more about group sales discounts, please click here.

Gift certificates to ASC-presented events are available in any denomination at the Ticketing Office. ASC Gift Certificates are not valid for ASO or UAB Department of Music and Theatre shows, performances or events.

Protect your purchase with Booking Protect. We offer ticketing insurance at a cost of 7 percent of your ticket price. In order to receive a full refund of the purchase price, you must purchase ticketing insurance. This protects your purchase should you or anyone in your party be unable to attend. If you are a UAB Arts Member, ticketing insurance is included with your membership.

Refunds are available only if: (1) the performance, show, or event has been completely canceled by the ASC, ASO, or UAB’s Department of Music or Theatre with no plans of rescheduling or (2) the Patron has purchased Ticketing Insurance to an ASC presented performance. If the request for refund does not fall within one of the aforementioned examples, all sales on tickets for the ASC, ASO, and UAB Department of Music and Theatre are final.

Exchanges and Credits are available only if: (1) the performance, show, or event has been completely canceled by the ASC, ASO, or UAB Department of Music and Theatre with no plans for rescheduling; or (2) the Patron is an Arts Member, ASO Subscriber, or subscriber to the UAB Department of Music or Theatre.

Requests to exchange tickets must be made within 24 hours of a performance, show, or event. The value of the requested exchange must be equal to the value of the original purchased ticket. If there are no shows at equal value, the patron will be required to pay the difference of the ticket. Remaining balances will be donated back as a gift or contribution. Exchanges and Credits are good only for performances, shows, or events during the current production season. If exchanges are not immediately used, they will be converted to an account credit.

At the end of the current season, all unused account credits will be donated back to either ASC, ASO, or UAB Department of Music or Theatre as gifts or contributions. Documentation can be provided for tax purposes at the end of the year upon request.

For more information on ASC Memberships, please click here.

For information on ASO subscriptions, please click here.

WHERE YOU BUY YOUR TICKET MATTERS. When you buy your tickets from the Ticketing Office or online at my.alysstephens.org, you ensure that you are receiving the best customer service and the most up-to-date information on performances and seating, and that you are paying fair market value for your tickets. If you’re not buying your tickets from the Ticketing Office whether by phone, in-person, or via ASC Online Ticketing, you could be paying a markup of 400% or more above the actual ticket price.

ASC Online Ticketing is the only authorized online seller of tickets for events presented by the ASC, Alabama Symphony Orchestra, UAB Department of Music and UAB Department of Theatre.

For directions and parking maps, please visit alysstephens.org/visit/parking-directions/.

To see UAB’s Policy on accommodations and accessibility, please visit alysstephens.org/visit/accessibility/.

Depending on the performance, late arrivals are a distraction to the artists and audience members. Patrons who arrive late will be seated by an usher at an appropriate time during the performance, show, or event. Please be aware that this may result in missing a portion of the performance. This policy is handled in accordance with contractually binding artists’ preferences. Please allow ample time for travel and parking prior to an event. Lobby doors open one hour prior to an event unless specified otherwise.

Please note: The Ticketing Office will not issue refunds for missed or partially missed performances.

Please plan to arrive at least 30 minutes prior to the published start time.

Depending on the show, performance or event, the use of phone cameras and/or video recording is prohibited. Please adhere to the rules of each specific show or performance in regard to camera phones and/or video recording. Announcements will be made or posted prior to each show, performance or event.

Use of tobacco or smoking-related products is prohibited within all buildings, facilities, vehicles, and spaces (including covered walkways, covered parking, parking lots, commons, parks, and campus greens) that are owned, rented, leased, or otherwise controlled by the UAB and otherwise in accordance with city ordinance. UAB may specifically designate in writing appropriate outdoor areas (if any) that have been approved to accommodate use of tobacco or smoking-related products. Signage will indicate limited areas where such use is acceptable. Littering the campus or surroundings with remnants of tobacco or smoking-related products is also prohibited. Individuals who choose to use tobacco or smoking-related products in designated areas are expected to place remains in proper receptacles.

For more information on the UAB Non-Smoking Policy, please visituab.edu/policies/content/Pages/UAB-HS-POL-0000110.html.

Backpacks and large bags are not permitted in the performance halls. Please leave them in your vehicle. The ASC cannot be held responsible for any damage that may occur outside of the venues.

All events, programs, artists, times and dates are subject to change.