1-Day Approach to Quality Service Disney Institute's 1-Day Approach to Quality Service

Enhance Your Work Culture, Improve Your Business Outcomes

Excellent service does not simply come from a friendly transaction or helpful technology—it results from understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. When an organizational framework properly unites its people, place, and processes by putting the customer at its core, exceptional service becomes possible across customer touchpoints.
This creates greater intent to return and recommend, as well as a stronger competitive edge. With over 90 years of world-renowned customer service, no one understands this better than Disney.
Includes breakfast pastries, lunch, refreshments, and post-social hour!

Participants will learn how to:

  • Learn how great intentionality in every business decision and every aspect of an organization can drive sustained business results.
  • Explore how to achieve exceptional service by intentionally designing systems and processes.
  • Consider how your organization’s customer service experience compares to other organizations, and think about how to improve your service consistently.
  • Examine how service has declined over the years, and how this makes service a differentiator with business results.
  • Learn why it’s important to pursue internal customer service with the same intentionality as external customer service.

Ticket Information

Any questions regarding UAB internal payments, dietary restrictions, or general concerns, please email disneyconference@uab.edu.


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