Ticketing Office Hours of Operation:
Monday – Friday | 9 a.m. to 5 p.m.
For Weekend Shows, the Ticketing Office will open three (3) hours prior to Show Time.
Important: For on-site transactions and visits to UAB campus, please see the UAB visitor restrictions and safety protocols regarding COVID-19.
Please review updated safety protocol.
For performances held during the week at the Alys Stephens Center, the Ticketing Office will be open during regular business hours, including three (3) hours prior to show time. Lobby doors will open one (1) hour prior to show time.
For weekend or off-site shows, the Ticketing Office will open three hours prior to show time.
For more information on our venues, visit https://www.alysstephens.org/visit/
ACCESSING YOUR CUSTOMER ACCOUNT
You will be required to set up a customer account prior to ticket purchasing. Your account allows you to view your tickets for mobile scanning and to access to virtual content, as well as to receive important updates about the show.
Please browse our page for ticketing Information. If your question was not answered or you need to request a specific action, please click here to contact a member of the Ticketing Office for anything related to Alys Stephens Center (ASC), Abroms-Engel Institute for the Visual Arts (AEIVA), ArtPlay Community Art Education (ArtPlay), UAB Institute for Arts in Medicine (AIM), Alabama Symphony Orchestra (ASO), or UAB Department of Music or Theatre.
Experience the ease of mobile ticketing! You can create and view your account and access your mobile tickets from you smartphone.
We encourage patrons to take advantage of mobile, online, or print-at-home print-at-home ticketing options.
Additional fees will be added to will-call requests and on-site transactions, as well as requests to print and mail tickets.
For on-site transactions, we encourage patrons to use credit/debit cards instead of cash to minimize hand-to-hand contact. The Ticketing Office is open during normal business hours.
Group Ticket Sales apply to the purchase of 10 or more tickets to select ASC-presented performances. To learn more about group sales discounts, please click here.
Protect your purchase with Booking Protect. We offer ticketing insurance at a cost of 7 percent of your ticket price. In order to receive a full refund of the purchase price, you must purchase ticketing insurance. This protects your purchase should you or anyone in your party be unable to attend. If you are a UAB Arts Member, ticketing insurance is included with your membership.
Refunds are available only if: (1) the performance, show, or event has been completely canceled by the ASC, ASO, or UAB’s Department of Music or Theatre with no plans of rescheduling or (2) the Patron has purchased Ticketing Insurance to an ASC presented performance. If the request for refund does not fall within one of the aforementioned examples, all sales on tickets for the ASC, ASO, and UAB Department of Music and Theatre are final.
EXCHANGES + REFUNDS
Exchanges and Credits are available only if: (1) the performance, show, or event has been completely canceled by the ASC, ASO, or UAB Department of Music and Theatre with no plans for rescheduling; or (2) the Patron is an Arts Member, ASO Subscriber, or subscriber to the UAB Department of Music or Theatre.
Requests to exchange tickets must be made within 24 hours of a performance, show, or event. The value of the requested exchange must be equal to the value of the original purchased ticket. If there are no shows at equal value, the patron will be required to pay the difference of the ticket. Remaining balances will be donated back as a gift or contribution. Exchanges and Credits are good only for performances, shows, or events during the current production season. If exchanges are not immediately used, they will be converted to an account credit.
At the end of the current season, all unused account credits will be donated back to either ASC, ASO, or UAB Department of Music or Theatre as gifts or contributions. Documentation can be provided for tax purposes at the end of the year upon request.
ATTENTION: Any patrons with credits from our 2020-21 Season must claim them by July 15, 2022 for our upcoming season or they will be considered a donation.
For more information on ASC Memberships, please click here.
For information on ASO subscriptions, please click here.
Children age 3 or under are admitted free. However, if your child will occupy an individual seat, a ticket will be required.
PARKING + DIRECTIONS
Street parking and UAB Zone F-1 are available. Weekday parking varies based on the performance, show or event.
On nights and weekends, park in UAB Zone B lots or the parking deck on the corner of University Boulevard and 12th Street South.
Accessible spaces are available in front of UAB’s Honor House and Lot 60. Patron drop-off areas are in upper and lower circles. The gated lot is for Arts Circle level and above arts members and Corporate Sponsors.
For directions and parking maps, please visit https://www.alysstephens.org/visit/parking-directions/.
To see UAB’s Policy on accommodations and accessibility, please visit https://www.alysstephens.org/visit/accessibility/.
LATE SEATING POLICY
Depending on the performance, late arrivals are a distraction to the artists and audience members. Patrons who arrive late will be seated by an usher at an appropriate time during the performance, show, or event. Please be aware that this may result in missing a portion of the performance. This policy is handled in accordance with contractually binding artists’ preferences. Please allow ample time for travel and parking prior to an event. Lobby doors open one hour prior to an event unless specified otherwise.
Please note: The Ticketing Office will not issue refunds for missed or partially missed performances.
Please plan to arrive at least 30 minutes prior to the published start time.
Depending on the show, performance or event, the use of phone cameras and/or video recording is prohibited. Please adhere to the rules of each specific show or performance in regard to camera phones and/or video recording. Announcements will be made or posted prior to each show, performance or event.
SMOKING + TOBACCO USE
Use of tobacco or smoking-related products is prohibited within all buildings, facilities, vehicles, and spaces (including covered walkways, covered parking, parking lots, commons, parks, and campus greens) that are owned, rented, leased, or otherwise controlled by the UAB and otherwise in accordance with city ordinance. UAB may specifically designate in writing appropriate outdoor areas (if any) that have been approved to accommodate use of tobacco or smoking-related products. Signage will indicate limited areas where such use is acceptable. Littering the campus or surroundings with remnants of tobacco or smoking-related products is also prohibited. Individuals who choose to use tobacco or smoking-related products in designated areas are expected to place remains in proper receptacles.
For more information on the UAB Non-Smoking Policy, please visit https://www.uab.edu/policies/content/Pages/UAB-HS-POL-0000110.html.
CONSUMER ALERT! BEWARE OF THIRD PARTY TICKET SELLERS:
WHERE YOU BUY YOUR TICKET MATTERS. When you buy your tickets from the Ticketing Office or online at my.alysstephens.org, you ensure that you are receiving the best customer service and the most up-to-date information on performances and seating, and that you are paying fair market value for your tickets. If you’re not buying your tickets from the Ticketing Office whether by phone, in-person, or via ASC Online Ticketing, you could be paying a markup of 400% or more above the actual ticket price.
ASC Online Ticketing is the only authorized online seller of tickets for events presented by the ASC, Alabama Symphony Orchestra, UAB Department of Music and UAB Department of Theatre.
Visit our ticketing site to purchase a ASC Gift Certificate »
Gift certificates to ASC-presented events are available in any denomination and redeemable online or at the Ticketing Office. ASC Gift Certificates are not valid for ASO or UAB Department of Music and Theatre shows, performances or events.
UAB STUDENT & EMPLOYEE TICKETS
ASC offers a UAB student and employee community discount- 2 tickets at a 20% discount to select ASC-presented performances, max 2 per person. Discounts cannot be applied to tickets $30 and under (check the performance event page for pricing information.) Tickets may be purchased in person at Guest Services or by calling 205.975.2787. Students and employees may choose to pick up their tickets or use either the mobile ticket delivery or print-at-home option. Tickets are subject to availability and may be limited for select events. Blazer OneCard is required.
For Payroll Deduction, please click here to complete the form and email ArtsFiscalAdmin@uab.edu.
For Internal Orders (UAB Account Numbers), please click here to complete the form and email ArtsFiscalAdmin@uab.edu.
UAB STUDENT RUSH
We also offer an option for FREE STUDENT RUSH tickets that are available at the ticketing office 2 hours before the start of a performance. Tickets are subject to availability and may be limited for select events. For reserved seating performances, Guest Services Staff will select your seat. Students must use a valid Blazer OneCard.